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By using our website, you agree to the terms and conditions listed below.

Terms of Use (updated February 17, 2010)

Intellectual Property Notice

Unless otherwise noted, all materials, including, without limitation, all images, illustrations, designs, icons, photographs, video clips, written and other materials that appear as part of our website (collectively "Content") are copyrights, trademarks, trade dress and/or other intellectual properties owned by or licensed to Kelley’s Kookies. Our website as a whole is protected by copyright and trade dress and all worldwide rights, titles and interests in and to such copyright and trade dress are owned by or licensed to Kelley’s Kookies. All Kelley’s Kookies trademarks appearing on our website are registered or common law trademarks owned by or licensed to Kelley’s Kookies. You may download, print and store selected portions of the Content only if you: (1) use these copies only for your own personal, non-commercial use; (2) do not copy or post the Content on any network or website or transmit the Content in any media whatsoever; and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading. Kelley’s Kookies or its licensor reserves all right, title, interest and full intellectual property rights in any Content you download from our website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer, create derivative works from or otherwise use the Content on our website.

Comments

We welcome your comments. However, by sending us any comments, feedback, notes, messages, ideas, suggestions, know-how, concepts, techniques, criticisms, reports or other communications (collectively "Comments"), whether oral or written, you hereby grant to Kelley’s Kookies a non-exclusive, fully paid, royalty free, worldwide, sub licensable, transferable, license to use such Comments, in any medium now known or hereinafter created, for any purpose whatsoever. You acknowledge and agree that you have no expectation of compensation or confidentiality of any nature, and that Kelley’s Kookies has no duties to you, with respect to such Comments.

Product Information

Most products displayed on our website are available at Kelley’s Kookies stores. In some cases, merchandise displayed for sale on our website may not be available at Kelley’s Kookies stores. The prices displayed on our website are quoted in U.S. Dollars and are valid and effective only in the U.S. and for website sales. Store prices may differ.

Inaccuracy Disclaimer

Kelley’s Kookies strives for its website and other materials to be accurate. However, from time to time, there may be information on our website or elsewhere that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Kelley’s Kookies reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order), which may include canceling orders. No advertisement or product listing is a binding offer of sale. No order is final until shipped and Kelley’s Kookies may cancel any order at any time prior to shipping. As the actual colors you see will depend on your monitor, we cannot and do not guarantee that your monitor's display of any color will be accurate.

Terms of Use Changes

We reserve the right, at our discretion, to change these Terms of Use at any time. Please check this page [and the link to this page from our homepage] periodically for changes. Those changes will go into effect on the Effective Date disclosed in the changed Terms of Use. The new Terms of Use will apply to all current and past users of our website and will replace any prior Terms of Use that are inconsistent.

Privacy Policy (updated May 24, 2018)

Kelley’s Kookies take your privacy seriously.  

This Privacy Policy explains when and how we collect, use and disclose Personal Information (defined below) and Non-Personal Information (defined below) any time you interact with Kelley's Kookies, such as when you use our websites, mobile applications, and other related information and services provided by us (collectively the "Services", when you purchase Kelley's Kookies products and services or call our sales or support associates and at other times. By accessing or using the Services, you consent to this Privacy Policy.

Information Preferences

You can opt out of receiving marketing e-mails from us, by clicking on the unsubscribe link at the bottom of many of our e-mails. You are able to opt out of receiving marketing e-mails from us, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account or orders. If you have questions or concerns regarding this Privacy Policy, you can contact us to update or delete your Personal Information.

Contact us at:

Kelley's Kookies
ATTN: Privacy Policy
7155 Katella Ave.
Stanton, CA 90680
info@kelleyskookies.com
1-888-404-1999

Information We Collect

In order to provide you with exceptional customer service, at times we need to collect some personal information.  Therefore:

We automatically collect information that does not reflect or reference an individually identifiable user ("Non-Personal Information") to help us understand how our users use the Services. As is true of most commercial websites and mobile applications, our Services use "cookies" and other technologies to help us understand which parts of our website are the most popular, where our visitors are going, how much time they spend there, etc. We also use cookies and other technologies to improve the quality and functionality of the Services and personalize your experience. Most Web browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the Services will not function properly if you do so. We also gather certain information automatically and store it in log files. This information includes, without limitation, Internet Protocol (IP) addresses, Web browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.

We collect information that personally identifies you, such as your name, e-mail address or billing and shipping information, or other data which can be reasonably linked to such information ("Personal Information") that you choose to share with us. For example, you may be required to provide us with certain Personal Information to make a purchase, register on our Services, request a catalog, sign up to receive See's e-mails and at other times. The decision to provide this information is optional; however, if you elect not to provide such information, you may not be able to access certain areas of our Services. We may also receive Personal Information about you from third parties, such as from users conducting fundraisers through the Services and from those users' e-mail providers.

How We Use Personal and Non-Personal Informaiton

We use Personal Information and Non-Personal Information for internal purposes only, such as enhancing your experience using the Services; performing administration and technical support for the Services; notifying you about our new and existing products or services; gathering demographic information about our user base as a whole; and processing and fulfilling your orders and requests.

We will not sell, share or rent Personal Information to third parties, and we will not otherwise disclose Personal Information to third parties, without your permission, except as disclosed in this Privacy Policy.

From time to time, we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy practices are consistent with ours ("Service Providers"). For example, we may contract with Service Providers to provide certain services, including credit card processing, data management, promotional services, marketing services, fulfilling customer orders, delivering products to you, etc. We provide our Service Providers with the information needed for them to perform these services. Each Service Provider must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of the information involved in order to protect your information from unauthorized access, destruction, use, modification or disclosure.

We may combine information you give us through the Services or in our stores. We may also combine such information with publicly available information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. We may also share or cross-reference, or cause to be shared or cross-referenced, such information, including Personal Information, with unrelated companies you may be interested in so that the companies can directly market their products or services to you.

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of See's or of any third party, to prevent or stop any illegal, unethical or legally actionable activity, or to comply with the law.

We also may share Personal Information and Non-Personal Information with companies affiliated with See's. In the event that See's is merged, or in the event of a sale or other transfer of our assets, we may disclose or transfer Personal Information and Non-Personal Information in connection with such transaction. You will have the opportunity to opt out of any such transfer if, in our opinion, the new entity plans to handle your information in a way that is different in an important way from this Privacy Policy.

Opting Out - Notice to California Residents/Your California Privacy Rights

As set forth in this Privacy Policy, we offer our customers the ability to opt out of sharing your Personal Information with third parties for their direct marketing purposes. To make such a request, please contact us at the contact information below. You can contact us the same way if you have questions or concerns regarding this Privacy Policy or wish to update or delete your Personal Information.

Contact us at:

Kelley's Kookies
ATTN: Privacy Policy
7155 Katella Ave.
Stanton, CA 90680
info@kelleyskookies.com
1-888-404-1999

Security

We use physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us, including using SSL technology for encryption and transmittal of your order information (including your credit card information). However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot and do not guarantee or warrant the security of any information you transmit on or through the Services, and you do so at your own risk.

Children

The safety of children online is very important to us. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a user under the age of 13, we will delete the information as soon as possible. Because we do not knowingly collect Personal Information from children under the age of 13, we also do not knowingly distribute such information to third parties.

Privacy Policy Changes

We reserve the right, at our discretion, to change this Privacy Policy at any time. Please check this page and the link to this page from our homepage periodically for changes. Those changes will go into effect on the Effective Date disclosed in the changed Privacy Policy. The new Privacy Policy will apply to all current and past users of the Services and will replace any prior Privacy Policies that are inconsistent. By continuing to use the Services, you consent to the changed Privacy Policy.