We ship via UPS Ground and USPS Priority Mail.
Orders placed before 12pm PST, will be processed within 1 business day. The map below is an estimated timeframe for ground delivery via UPS but allow up to 7 business days for ground delivery on all shipments. We ship via USPS Priority Mail to Hawaii, Alaska, PO Boxes, and to addresses in which UPS will not accommodate delivery.
2nd Day Service is available for an additional charge, but please allow up to 3 working days for delivery. 2nd Day Service is not available to: Hawaii, Alaska, and P.O. Boxes.
During warm months from April to mid-October, we recommend 2nd Day Service for order containing temperature sensitive cookies such as Melting Moments, Lemon Shortbread, and Chocolate Dipped Cookies. We use warm weather insulation and ice packs to ship your cookies and gift so that it will arrive in perfect condition. We reserve the right to hold orders shipped via ground delivery to be processed when weather conditions permit.
We do not accept third-party billing. All shipping must be paid thru Kelley’s Kookies.
We strive to provide you with the best shipping service a company can offer you. If you have any problems with your order, please make sure to call or email us within 3 days of receiving your package. Please have your packing list or invoice that was enclosed in your shipment on hand for reference.
Kelley’s Kookies cannot guarantee the date or time of delivery. Once your package has left our facility, it is at the delivery person’s discretion whether or not they will leave the package at the receiving party’s door if they are not at the location to receive it. We will gladly provide you with tracking information if you have any questions regarding delivery time and progress.